Although seeds are not returnable due to purity and quality issues, your satisfaction is very important to us. If you have a problem with your seeds please call or email us and we'll make it right. We promise!
Other non-parishable merchandise may be returnable for store credit or a refund. Certain specific return policies are available on the item description page.
If you are a returning customer and have a problem with an item on any order, simply login to your account, click the "View Messages" link under the My Account menu and send us a message with the details. You can also send an email to support at seattleseed dot com.
Our seeds are packed both by hand and by machines that are over 100 years old. They are true American-made workhorses, but just like you and I, they sometimes make mistakes. If you ever receive a packet that has too few seeds in it or is under weight, just let us know and we'll send a replacement immediately.
Most packages are sent via the United States Postal Service, and we strive to make it easy to get free or very affordable shipping. If you only need a couple of packs, we ship via the Postal Service and keep costs as low as possible. Note that there are some extra shipping charges on products that are heavy or oddly shaped.
When you place an order, we will provide shipping cost based on your cart contents. We ship very quickly depending on which items you order. Some items go out as early as the same day, but we always try to ship within 2-3 days at the very latest. Shipping is mainly via USPS and all shipping materials are 100% recyclable. If a tracking number is available for your order, it will be provided to you.
Our company store in Seattle is open all year long. You are welcome to purchase seeds in person, as well as hundreds of other unique gifts and houseplants and very reasonable prices.
INFORMATION WE COLLECT
We collect personally identifying information that you provide us during the registration process, such as your name, email address, gender, zip code and date of birth. We also collect personal identifying information when you choose to use certain other features of the Site, such as when you order a product or service from us, and when you otherwise volunteer personal information about yourself, for example, through surveys or promotions, and submitting and/or posting content in discussion forums. When you choose to use these additional features, we may require you to provide additional personal information such as your phone number, billing and shipping addresses and credit card information.
HOW WE USE YOUR INFORMATION
We use your personally identifiable information to support and enhance your use of the Site and its features, including without limitation: fulfilling your order; providing customer service; tracking email invitations you send; and otherwise supporting your use of the Site and its features. We may also track your past purchases to provide you with a personalized profile of your purchase history. The personal information you provide to us will also be added to our databases and used for future communications regarding new product offerings or other special promotions. If you wish not to receive these emails you may remove yourself from our list by clicking "Unsubscribe" on the email footer, or by logging into your account, and modifying your email delivery options. By registering with SeattleSeed.com, you are automatically subscribed to our newsletter email, but may choose to opt out of our email list at any time.
ACCESS TO PERSONAL INFORMATION
We will never sell your information to third parties. We may use third parties to host the Site; operate various features available on the Site; send emails; analyze data; provide search results and links and assist in fulfilling your orders. They will not use your information for marketing purposes outside of our own marketing efforts.
To provide services you have requested, it may be necessary to provide your personal information to service providers in order to aid redemption of services requested. Logistics services may utilize supplied information only for completing your delivery.
We may use or disclose personal information in the good faith belief that we are lawfully required to do so, or that doing so is reasonably necessary to protect you, to comply with legal process or the instructions of legal authorities, to respond to any claims, to enforce our legal rights, or to protect the rights, property or personal safety of ourselves, our employees, you, or members of the public.
If you use a bulletin board, blog comments, chat room or any other publicly accessible area of the Site, you should be aware that any personally identifiable information you submit there can be read, collected or used by any person for any purpose. We are not responsible for the personally identifiable or other information you choose to submit in these forums.
We may use non-personally identifiable information in the aggregate, so that we can improve the Site and for business and administrative purposes. We may also use or share with third parties for any purpose aggregated data that contains no personally identifiable information.
Seattle Seed Company does NOT sell, rent, loan or otherwise allow third party access to your information except as set forth above.
HOW WE PROTECT YOUR INFORMATION
We are committed to protecting the information we receive from you. We follow reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored on our system. While no computer system is completely secure, we believe the measures we have implemented reduce the likelihood of security problems to a level appropriate to the type of data involved.
The Site uses security measures in order to protect from the loss, misuse and alteration of any information under our control. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology. In addition, only those employees and third parties who need access to your information in order to perform their duties are allowed such access.
UPDATING AND CORRECTING INFORMATION
If you are a registered user, you may change your Personally Identifiable Information or email preferences by logging into your account and accessing the "my account" section of the site, sending us an email at firstname.lastname@example.org or writing to us at P.O. Box 22395, Seattle, WA 98122. Please indicate your name, address and email address, and what information you would like to update when you contact us.
CHILDREN'S PRIVACY AND PARENTAL CONTROLS
We do not solicit any personal information from children. If you are not 18 or older, you are not authorized to use the Site. Parents should be aware that there are parental control tools available online that you can use to prevent your children from submitting information online without parental permission or from accessing material that is harmful to minors.
HOW TO REACH US
Seattle Seed Co.
P.O. Box 22395
Seattle, WA 98122
Last Updated: March 04, 2016.
©2014 Seattle Seed Co., LLC. All rights reserved.